Shipping

SHIPPING POLICY

All stock is readily available and can immediately be made to order. Most products presently contained in sealed glass jars and safely packaged.. Dispatched for next day delivery if within the express post delivery network. Otherwise within several working days.

Customer pays upfront including freight as delineated within the pay and shipping process. Full address with a nominated personage is most preferable.

Shipping is FREE for all orders over $79, otherwise our flat rate shipping Australia wide is $15.

Please provide some form of direct contact with your orders for confirmation of availability and/or dispatch if deemed necessary by Byron Bay Exotics.

For any issues, please contact Byron Bay Exotics directly for assistance.

RETURN POLICY

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

Byron Bay Exotics practices under consumer legislation and the ACCC. More information on returns and refunds can be found at: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

WHOLESALE INQUIRIES

Byron Bay Exotics welcomes wholesale inquiries. To contact us, please use the form here.

Your Cart