Shipping & Returns

Shipping Policy

Preparing your order for dispatch

As soon as we receive your order, we will prepare it for despatch to the delivery address you have supplied. Items will be sent to you via Australia Post.

How long will my delivery take?

A typical Australia Express Post is between 1 to 3 days from receipt of your order.

  1. Free express post for orders over $100 in Australia.
  2. Express post for orders under $100 in Australia is $12.50 for a small package
  3. Same or next day dispatch on orders placed before 4pm on in-stock items.
  4. International rates apply for all overseas orders


How long will my order take to arrive?

Shipping Method Cost Total Delivery Time
Australia Express Post Free on orders over $100 1- 3 business days.
Australia Express Post $12.50 for orders under $100 1 – 3 business days.
Australia Post Standard $7.00 3 – 6 business days.

Note: Due to COVID, delivery time cannot be guaranteed.


Deliveries outside of Australia?

Due to current Covid-19 pandemic we can’t assure the exact time for international shipping.

If you believe your delivery is not arriving on time, email

What if I need to return something?

We want you to be completely happy with your purchase. if you are not, please return to us in the original packaging, in accordance with our Returns Policy.

How can I contact you about my order?

If you have any questions about your order, please telephone or email us. Our email is or you may telephone us on 0423 929 548.

Returns Policy

Unconditional Return Policy

Byron Bay Exotics is committed to your 100% satisfaction with our product.

If you are not satisfied with your purchase for whatever reason, simply return it within 30 calendar days of receiving your order for a hassle-free refund.

Return Requirements

One test item of each product in any order may be opened.  To be eligible for a full refund, the balance of the order (i.e., all products other than the test items) must be returned in saleable condition with the original box, packaging and tags intact.

To return items, please repackage your parcel, together with your order confirmation record, take it to any Australia Post outlet and mail it to us at:

Byron Bay Exotics
P O Box 164
Murwillumbah NSW 2484

For peace of mind, and to establish proof of return, we suggest you register your parcel or otherwise obtain a parcel tracking receipt.

Please note that mailing cost of all returns, other than in the case of damaged or defective items, is at your own expense and will not be reimbursed by us.

Processing of Returns and Payment of Refunds

Once your returned package is received, we will credit your original form of payment.  Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.

In accordance with Australian Consumer Law, we are happy to refund all items damaged in transit or in the unlikely event of any production fault or defect. Any return postal changes in the case of such damaged or defective items will be reimbursed by us.

In the event of any queries, please contact us at or call us on 0423 929 548.

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